Returns & Refunds

Right of Withdrawal of the Consumator Customer

The Customer has right to withdrawal from placed orders without penalties and without specifying the reason within 14 days from the delivery date by registered post a/r at the headquarters in Via Dante Alighieri, 27 - 35029 Pontelongo (PD), by e-mail to [email protected], by telephone at +39.388.6363875; intended to use the return rights, indicating the order number, invoice number, codes and quantities, if the withdrawal is total or partial (only in case of purchase of several items). 

KING-TRUCK shall subsequently organise for the purchase price to be reimbursed within 14 days of being notified of the withdrawal. KING-TRUCK has the right to retain the reimbursement until the date of receipt of the goods.

The Consumer is responsible only for price decrease due to unneccessary handling, other than usual manipulation to establish nature, characteristics and functioning of the product. 

The shipment cost for the return of the goods will be charged to the Customer.

The expedition is under the full responsibility of the Customer until the signature of the certificate of receipt in our warehouse. KING-TRUCK is not liable for product damages or theft/loss by shipments without insurance in any way. 

You can not exercise the right of withdrawal if:

• Lack of the original packaging;
• Absence of integral elements of the product (accessories, instruction manuals);
• Damage of the product (products that are not substantially intact  or with any other damages, discrepancy, deterioration and/or alteration of any kind);
• Custom products;
• The Customer who is not a Consumer has NO right of withdrawal.

The Customer declares to examinated The Acceptance of the General Condition of Sale before the submission, binds himself, at the moment of the conclusion of the purchasing online procedure, to print or keep these general terms.